Legal Information

Privacy Policy

Your privacy is important to us. This policy explains how Quick Charge collects, uses, and protects your personal information.

Last Updated: November 7, 2025

Quick Charge ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our portable charging kiosk services.

1. Information We Collect

1.1 Personal Information

When you rent a portable charger from our kiosks, we may collect:

  • Payment information (credit/debit card details, mobile payment information)
  • Contact information (email address, phone number)
  • Transaction history and rental details
  • Device information (device type, operating system)

1.2 Usage Information

We automatically collect certain information about your use of our services:

  • Kiosk location and rental timestamps
  • Rental duration and return information
  • IP address and browser information

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To process rentals, handle payments, and manage returns
  • Customer Support: To respond to inquiries and resolve issues
  • Communications: To send transaction receipts, service updates, and promotional messages (with your consent)
  • Improvement: To analyze usage patterns and improve our services
  • Security: To detect and prevent fraud, abuse, and security incidents
  • Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Payment Processors

We share payment information with secure third-party payment processors to complete transactions.

Service Providers

We work with vendors who help us operate our kiosks, maintain equipment, and provide customer support.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of sensitive data
Secure payment processing
Regular security audits
Access controls and monitoring

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are typically retained for 7 years for accounting and legal purposes. You may request deletion of your information by contacting us, subject to legal retention requirements.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Right to Access

Request a copy of the personal information we hold about you

Right to Correction

Request correction of inaccurate or incomplete information

Right to Deletion

Request deletion of your personal information (subject to legal exceptions)

Right to Opt-Out

Opt-out of marketing communications at any time

To exercise any of these rights, please contact us at [email protected]

7. Cookies and Tracking Technologies

Our kiosks and website may use cookies and similar tracking technologies to enhance your experience and collect usage data. Types of cookies we use include:

Essential Cookies

Required for the operation of our kiosks and services. These cannot be disabled.

Analytics Cookies

Help us understand how customers use our services to improve functionality and user experience.

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness (with your consent).

You can manage cookie preferences through your browser settings, but disabling certain cookies may affect service functionality.

8. Third-Party Links and Services

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we implement appropriate safeguards to protect your data in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email or through our kiosks if changes are material
  • Post the updated policy on our website and kiosk displays

Your continued use of our services after the effective date of changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Quick Charge Privacy Team

We will respond to your inquiry within 30 days of receipt.

Thank You for Trusting Quick Charge

We are committed to protecting your privacy and handling your personal information with care and transparency.

By using our services, you acknowledge that you have read and understood this Privacy Policy.